This Refund & Cancellation Policy applies to payments made to the African Association of Compliance Professionals in Financial Services (AACPFS) for membership, seminars, training programmes, conferences, webinars and other paid services.

1. Membership Cancellation

Members may cancel future membership renewals at any time through their user portal or by emailing info@aacpfs.org.

Cancellation will:

  • Stop future automatic renewal payments;

  • Take effect at the end of the current paid membership period; and

  • Not immediately remove access to benefits already paid for, unless the membership is terminated for misconduct, fraud or a breach of AACPFS rules.

AACPFS will provide written confirmation when an automatic renewal has been cancelled.

2. Membership Refunds

Membership fees are non-refundable once:

  • The membership application has been approved;

  • The membership has been activated; or

  • The member has accessed membership benefits.

Membership fees are not refunded or prorated because a member chooses to terminate their membership before the end of the paid membership period.

A refund may be approved where:

  • A duplicate or incorrect payment was made;

  • An unauthorised transaction is verified;

  • Payment was made but the membership application was subsequently rejected;

  • AACPFS is unable to provide the paid membership; or

  • A refund is required by applicable law.

An automatic renewal payment may be refunded where the request is submitted within five business days of the renewal payment and no membership benefits have been accessed during the renewed period.

Where AACPFS terminates a membership because of fraud, misconduct or a breach of its rules, the membership fee will not be refunded, except where required by law.

3. Seminar and Training Withdrawals

A participant who wishes to withdraw from a seminar, training programme, conference or other live event must notify AACPFS in writing.

The following conditions apply:

  • At least seven calendar days before the programme: A full refund of the registration fee will be provided.

  • Less than seven calendar days before the programme: No refund will be provided, but the registration may be transferred to another eligible participant or, where available, to a future session.

  • Failure to attend without prior notice: No refund or credit will be provided.

Requests to transfer a registration must be received at least two business days before the programme begins and are subject to availability.

4. Online and On-Demand Training

Payments for recorded, downloadable or on-demand training are non-refundable after the participant has accessed, streamed or downloaded the training materials.

A refund may be provided where the participant cannot access the training because of a verified technical problem attributable to AACPFS and AACPFS is unable to resolve the problem within a reasonable period.

5. Cancellation or Rescheduling by AACPFS

Where AACPFS cancels a paid seminar, training programme or event, the participant may choose:

  • A full refund;

  • Transfer to another available programme; or

  • Credit toward a future AACPFS programme.

Where a programme is rescheduled and the participant cannot attend the new date, the participant may request a full refund within seven calendar days of receiving the rescheduling notice.

AACPFS is not responsible for travel, accommodation, visa or other personal expenses incurred by participants.

6. How to Request a Refund or Cancellation

Requests must be sent to info@aacpfs.org and include:

  • The payer’s full name;

  • Registered email address;

  • Membership, programme or event name;

  • Payment date and amount;

  • Transaction reference; and

  • Reason for the request.

AACPFS may request additional information required to verify the payment or request.

7. Refund Processing

AACPFS will review refund requests and communicate its decision within five business days after receiving all required information.

Approved refunds will be initiated within seven business days and returned through the original payment method wherever possible.

After a refund has been initiated, the payment provider or customer’s bank may require additional time to reflect the funds in the customer’s account.

8. Exceptional Circumstances

AACPFS may consider documented exceptional circumstances, including serious illness or bereavement, on a case-by-case basis. Approval remains at the discretion of AACPFS and does not create an automatic entitlement to a refund.

9. Contact Us

Questions, cancellation notices and refund requests should be sent to:

African Association of Compliance Professionals in Financial Services (AACPFS)
Email: info@aacpfs.org